Customer Reviews & Stories

I just wanted to take a minute and say thank you. The major work you personally did on my Porsche Cayenne a few months ago was a bear and took quite a bit of Sherlock Holmes work to figure out the issues but the car drives beautiful. It is really like a new car.

While the repair cost was expensive, I know it was half of what the Porsche Dealership would have charged me, and they would have had the same difficulty figuring out the issue as well.

Bottom line, great service, great dedication to the customer, much better alternative than the dealership and I just want to say "thanks."

— Johnny Coleman

They always deliver impeccable customer service and back all of their repairs.

— Google Review

They were willing to fit me into their schedule for a same day full brake service when 5 other shops said no, had a great customer service experience, waiting area had free snacks and coffee, and not to mention their awesome complimentary shuttle service if you don't have a ride back home! I'd definitely recommend this place to anyone who needs any work done on their car!

— Google Review

While visiting my mother at the hospital my Jeep began acting up. I called AAA and they recommended Turners. I took it there late on a Friday afternoon and even though they weren't able to look at the vehicle until Monday promised to get to it first thing. My mother passed away later that Friday evening and when Turners found out they went above and beyond to find and fix the problem as soon as possible. Everyone was so nice and professional, they even sent a lovely calla lily to the funeral home. Even though I live in North Carolina I would recommend anyone with vehicle issues to go to Turners whether they live in Sumter or are just visiting and have vehicle problems.

— Marilyn Koscica

Regardless of make or model of cars I have owned over the pass 12 yrs, Turners Garage is the only place I take a vehicle. The professionalism of the entire crew, from office to technican, remains a major draw. The work performed is top notch and never breaks the budget.

— SureCritic Review

I called from a roadside for help. My vehicle was dead. Lisa asked if I needed a tow truck I said yes. We discussed what was wrong and agreed it was the alternator and she ordered the part. Long story short my vehicle with 250,000 miles of service runs great. I appreciate the continued courteous service from the staff at Turner's Garage and the good advice. The always fix what is wrong.

— SureCritic Review

Margaret said that the place was good, they did a good job and she can see the difference when she drives.

— SureCritic Review

James said he has used this business for a long time. He will need to contact them because his tire pressure light keeps coming on and off since he left their facility.

— SureCritic Review

In, Out, Efficiently with a SmileTook Hyundai Santa Fe for pre-road trip check: oil change, tire rotate, balance, and alignment. They also found new wiper blades needed, just in time for Hurricane Michael! Intake was quick, accurant write-up of job. Received update calls and confirmation of added work (wiper blades and alignment). Work done before my expectation. Car clean afterward. Thanks to excellent Turner Team!

— Google Review

Excellent honest service. Complementary shuttle and the customer service top notch. I will recommend Turner’s Garage to my friends!

— Google Review

Turner's Garage service was very much right on, they kept me informed as to the status of my Toyota Avalon XLS that was in very much need of a complete motor. It was some what costly, but they did a great job replacing everything as was needed. Great Job (Gang) Thanks. C.Pinkney

— Google Review

I was having such a rough morning and it was early too, around 7:30 AM , my brakes were acting up and so I called AAA, they sent a tow truck from turners and they were such nice people. The tow man was very nice and made me feel a lot better, they gave me a free brake checking because I have AAA and they had my car fixed and ready to go within an hour, they were so genuine and had snacks coffee and water in the waiting room. Reliable, knowledgeable and friendly I would 100% reccommend to anyone with ANY car issues

— Google Review

Fantastic shop. Friendly, honest, and fast. Better experience here than any large shop would give you. Would recommend to anyone.

— Yelp Review

I love the way repairs are broken down instead of grouping them together. The staff keeps me updated on the repairs also. I trust them with my kids cars too.

— Yelp Review

Its Tuesday, its 96 degrees, three hours from home and we are stranded on I95. The Clarendon County Chief Deputy Sheriff, Taylors Towing and Turners Garage rescued us. Mr. Turner missed part of his vacation to work on our vehicle.  Excellent customer service!  Offered snacks, coffee or real food if we wanted it.  Spent the night in Sumter to insure a safe return to home. Mr. Turner could fix the necessary part but offered he could replace the water pump (it was 15 years old and on its way out) while he was in that area but we would need to spend the night for them to get the part. This saved us the additional labor charges at a later date.  We were pleased with the price, quality of work, sense of urgency and great people to deal with. We would highly recommend Turner's Garage. They even gave us eclipse glasses! Guess what... we received a follow up call to be sure we made it home safely and were satisfied.  Thank you Kathy and Mike Peterson  

— Yelp Review

I have only lived in this location 4 months. Am really glad I found Turners Transmission. They are very professional, perform great service and a pleasure to do business with. Their service is excellent and I really appreciate the "free" shuttle service that they provide.

— Google Review

The staff at Turners is awesome. They are super friendly and they make me feel like a person, not a car problem., My car is always right and I save a ton of money by not having to take my BMW to the dealer in Columbia.

— Google Review

Honest, fast, and all around pleasant to work with. When it comes to automotive maintenance these guys are a step above the rest. They even provide a ride service back to your residence or to the shop if you are dropping off or picking up a vehicle. I would recommend them to anyone who wants to take care of your vechicle.

— Google Review

I have known Wendell Turner for many years. I know when I take my cars in for repairs and regular maintenance that I have the best shop in town doing what is needed and done right. And the office staff-phenomenal customer service!

— Google Review

Great people, efficient, know there cars and take care of our service men & women.

— Google Review

I love the fact that they tell me what has to be fixed first and what can really wait instead of making it seem that everything has to be done right away. I feel they are looking out for me and my pocketbook. Keep up the good job.

— Google Review

Turner's garage never disappoints!  They provide high quality, professional service and treat each car as if it were their own.  Regardless of what is going on, they ensure the problem is fixed right away.  I have taken my BMW and now my new Infinity to them for care.  I wouldn't trust anyone else with my car.

— Google Review

I was looking for someone who could work on my baby, SLK 320   Mercedes convertible, and through calling around and searching Google, I came up with the name, Turner's Garage.  The staff is very professional and courteous.  They kept me posted on the progress of my repairs, which is in unusual in this day and age.  I recommend if you have a high-in auto, to visit Wallace Turner and his staff at 955 S. Harvin St, in Sumter, SC. I promise you will be very satisfied.  

— Google Review

Wendel and his team are the best. They fixed my old truck that no one else wanted to work on. Honest estimate and kept to it.

— Yelp Review

It's a shame (from my point-of-view) that this garage is not in Charleston, where I live, because if so they would be my go-to. I was buying a car in Sumter and on very short notice needed an inspection. They were very flexible with scheduling me in. Once I got there they told me it could take up to 1 1/2 hours. It took 45 minutes. Price was very reasonable. The ladies at the front could not have been more helpful and friendly. I knew the previous owner of the car was a smoker, but I could not smell anything in the car. However, with a pregnant wife I was worried I would get home with the car and she would smell something I didn't. When I told the ladies at Turner's this, they were on it. They went out to the car to give it a free smell inspection, and assured me it was fine. They were right. I needed a phone charger while I waited, and one lady went to her car to get me one that worked. Most importantly, the car runs great. Keep doing good work!

— Google Review

Our family has been using Turners for the past 12 years and not once have they failed to accommodate my needs nor give my vehicles a "personal touch".  This is important to me and my family as we are constantly on the go and definitely not mechanically inclined so it is important to us to have a company that treats each vehicle as if it were their own.  Prompt, courteous and professional service remains key to their success.

— Google Review

This place is pretty awesome!

— Google Review

Awesome customer service, free pick up and drop off for customers, hot coffee and snacks while you wait. Thank you!

— Yelp Review

Friends,  I will share with you a result in dealing with Turner's Garage. After obtaining estimates for motor mounts, replacing of spark plugs, and front struts from three major dealers (Charleston, Florence, and Sumter)  I was amazed at how much I saved by using Turner's:   $82.00--motor mounts., $77.00--spark plugs,  $38.00 -- struts.    The work performed was absolutely on time as promised, fully explained, and everyone was absolutely outstanding.  Get your estimates, then check Turner's.  A very satisfied customer,

— Google Review

Best Place in Sumter to go for all Automotive Repairs!

— Google User Review

My wife and I have taken our vehicles to Turner’s Garage for nearly 30 years. In all that time, we have been extremely satisfied. You might find an auto maintenance shop that’s cheaper, but you won’t find one that’s better or more honest with the customer. I highly recommend Turners’s Garage.

— Google User Review

Great service, friendly staff that give you a sense of knowledgeable service. Good work takes time and a wait is usually expected but they will drive you home!!

— Google User Review

I have been taking my cars to Turner's since moving here 7 years ago. They were recommended to me by a local that was born and raised in the Sumter area. I have ALWAYS gotten impeccable customer service and my car always repaired as it should have been. I have never had any issues of any kind with them. I find Mr. Turner and his front staff to be very kind and accommodating. I will continue to recommend them to anyone I can.

— Google User Review

This place was great,the staff were very friendly and sooo nice,Heather was amazing I brought my truck in and needed it back asap

They got my truck done the next day great service and amazing staff highly recommended

— Google User Review

Turner's garages fantastic! They fixed a wiring problem with my PT cruiser that I've been fighting for 2 years.

— Google User Review

Heather and the rest of the staff were great. Estimated a 2-4 week wait, after diagnosis. I picked the truck up 8 days later. Wendell and his staff are great. Under promise...over-deliver.

— Google User Review

They recently performed some repairs on my rear suspension and air conditioning system. There were some issues getting a part for the air conditioner. I showed up a second day as scheduled after having the suspension repair completed to have the AC system repair completed, but was told they still didn’t have the part yet and went home. I came back a third day once they got the part and waited while they finished up. High quality repairs and they even followed up with a phone call within a week to ensure all was well, which I missed and received via voicemail. I’ll use them again in the future if I need any additional repairs, thank you.

— Google User Review

Turner's Garage lived up to its mission "Standing Behind What We Do" when resolving an issue concerning my Volvo V70. Mr Turner took responsibility for a technician's misstep and addressed my concern with thoughtfulness, integrity, and competency, resulting in my car being completely repaired with excellent workmanship. In my interactions with Mr. Turner, the owner and Heather, the assistant manager, I found them to be honest, competent, and fair. Because of my positive experience with Turner's Garage, I would not hesitate to return to this business if I needed work done on my car. As someone from Atlanta who was in Sumter to take care of family business, I can certainly say I have a point of comparison of quality workmanship, fair costs, and good costumer service. Turner's Garage excels in these areas.

— Google User Review